Customer service Officer

Position

1x Vacancy

Location

Lagos (Lekki) - Applicants must live locally in the Lekki, Ajah, VI and Ikoyi axis.

The Role

The Customer Services Officer will be primarily responsible for handling all customers enquiries made over the phone and in person at our media centre in Lekki. Additional day to day activities will include:

Providing product information to Habitat Nationwide customers
Taking stock and inventory of office supplies
Clerical and filing duties
Collating distribution statistics as provided by vendors and distribution agents
Forwarding weekly and monthly reports
Following up advertising enquiries from clients and advertisers
Maintaining a diary of staff attendance and absenteeism
Providing cover for other members of staff on leave as and when required
Participating in Trade Shows, Exhibitions and Seminars when required and as part of a team representing Habitat Nationwide's vested interests
The Person

The Customer Services Officer will be a highly presentable individual with excellent communication skills and highly fluent in spoken and written English. With a very pleasant and outgoing personality, the individual must have a thorough understanding of our customer service ethics and how this drives the quality of services provided by our organisation.

The Customer Services Officer will be able to speak clearly and fluently over the phone and must have a clear understanding that the role is 100% about serving Habitat Nationwide's existing, new and potential customers.

Core Competence

Ability to work the phone incessantly to enforce productivity and meet set targets
Ability to readily demonstrate a basic understanding of Customer Service etiquettes
Ability to communicate clearly, fluently and concisely over the phone and in a client facing scenario when providing company or product related information
Ability to work as part of a team and individually with minimal supervision
Highly competent with utilising Microsoft Office Products, most especially MS Word, MS Excel, MS Outlook and MS Powerpoint
Highly competent with utilising the internet (IE, Firefox, Google etc) for product research purposes
Must be comfortable with figures and simple mathematical calculations

Qualifications and Experience



Representing a company employing the convergence of Internet, Print and Digital technolgies to a strategic advantage, the Habitat Nationwide Customer Services Officer will be educated to a Degree\HND or OND level at a minimum. Any previous experience in a sales or customer service role will be a distinct advantage.

Remuneration

Up to N600,000 GROSS per annum (depending on experience) + commission + bonuses.

How to apply

Send us a copy of your resume in an email with subject - Habitat Nationwide Customer Services Officer (Ref HNN-CSO2Q09) to jobs@habitatnationwide.com This e-mail address is being protected from spambots. You need JavaScript enabled to view it


All applications MUST have a covering letter to be considered. Think outside the box and go beyond the 'I hereby apply for the post of....' formal letter. Tell us in 2 paragraphs about your background and experience, and in an additional 2 to 4 paragraphs, tell us about what makes you the ideal Habitat Nationwide Customer Service Officer.

Closing Date

Monday 28th September 2009

NOTE: Shortlisted applicants must be available for a telephone interview and a subsequent face to face interview at very short notices.